This position will provide end-user support with processes for managing and delivering services that are ITIL® conformant.
You will perform system capacity analysis and planning. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for a project while ensuring the organizational needs are being addressed. You will assist users in accessing and using Application systems. You will analyze and study complex system requirements and identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals.
You will review existing programs and assist in making refinements, reducing operating time, and improving current techniques. You will assist in applying common best practices for the industry to the customer using your knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages.