This role is responsible for serving as the business liaison between the Client, business stakeholders and development team to implement and support client requirements and integrations with our proprietary transportation management system—BlueShip.
What You’ll Do:
- Serve as the liaison between stakeholders and the development team in the analysis, design, configuration, testing, maintenance and development of our software and software integrations
- Manage stakeholder relationships, communications and expectations
- Single Point of Contact for the product development team
- Consult with business areas stakeholders to determine business needs
- Combine knowledge of what the business wants with knowledge of how systems are built to create functional design for the new feature
- Create user stories; manages, prioritizes and continually refines the Product Backlog and requirements
- Must listen effectively and communicate with a variety of people holding different organizational roles to identify operational and application requirements
- Manage expectations between internal stakeholders and customer’s integration development team
What We’re Seeking:
- Bachelor’s Degree and BA experience or 5 years minimum equivalent combined experience in business analysis, major computer system implementations, change management
- Experience with data analysis (ability to query, review, analyze, compare and troubleshoot data).
- Experience working with an ERP/CRM/TMS is necessary – understanding ERP, CRM workflows
- Examining business processes
- Experience in product design or development
- Experience working with Data Mapping
-
Experience in transportation, logistics, 3PLs, a plus
What’s in it for You:
- Ongoing Mentor Program that will assist with your learning and development
- Award-winning company culture with unique perks including business resource groups, executive networking, office culture events and “Thank You” lunch provided on Fridays
- Comprehensive Paid Training Program: No experience in the industry? No problem. At BlueGrace, our people are our most valuable asset, and it is our mission to give you the tools you need to succeed
- Option to purchase benefits such as medical, dental, vision, disability and much more
- 401k program
- Enhance your wellness with free counseling sessions through our Employee Assistance program